Revitalizing Hospitality Services: The Transformation of Mary Alston Hotel’s Reservation System of Trinity University of Asia

  • Jade Anne L. Caritos College of Engineering and Information Sciences, Trinity University Asia, Philippines
  • Mark Angelo M. Ignacio College of Engineering and Information Sciences, Trinity University Asia, Philippines
  • Melanny Krystyn B. Maglipon College of Engineering and Information Sciences, Trinity University Asia, Philippines
  • Ellan Justin C. Patron College of Engineering and Information Sciences, Trinity University Asia, Philippines
  • EIvan Denzel C. Utanes College of Engineering and Information Sciences, Trinity University Asia, Philippines
  • Ma. Fe R. Llevado College of Engineering and Information Sciences, Trinity University Asia, Philippines
  • Emilyn A. Donor STI College Bacoor, Philippines
  • Ferdinand R. Bunag College of Engineering and Information Sciences, Trinity University Asia, Philippines

Abstract

Purpose – Online hotel reservation systems provide guests with the convenience of making bookings at any time, thereby greatly enhancing the registration process.   This abstract provided a concise summary of the system's design, development, and evaluation. The objective of this project was to create a customized web-based booking system for Mary Alston Hotel at Trinity University of Asia, with a primary focus on integrating different components smoothly and automating transaction processing. 

Method – The project utilized the Agile technique to break it down into manageable steps, fostering active involvement and debate from stakeholders. Technology Utilization: The CSS attribute background image was employed to integrate images into links and other elements, hence boosting the system's visual attractiveness.

Conclusion – The system underwent assessment using the ISO-25010:2010 instrument, with a specific focus on its effectiveness, reliability, ease of use, compatibility, and maintainability. The majority of users indicated a strong level of agreement on the system's compliance with evaluation requirements. Additionally, they also strengthen administrative capabilities. The use of Agile development approaches, CSS implementation, and thorough review processes improved the functionality and acceptance of this technology in the hospitality industry.

Recommendation – The developer of the Hotel Reservation System suggested that Trinity University of Asia's Mary Alston Hotel should implement the system to improve operational efficiency, given the demonstrated favorable outcomes.

Practical Implication – The practical significance of this project lies in the fact that implementing online reservation systems, along with Agile development methodologies and user-friendly design, can result in enhanced efficiency, improved customer experiences, and a competitive edge in the hospitality industry. Therefore, similar businesses must contemplate the adoption of these innovations.

Author Biographies

Jade Anne L. Caritos, College of Engineering and Information Sciences, Trinity University Asia, Philippines

Jade Anne L. Caritos was from the College of Engineering and Information Sciences of the Trinity University of Asia. She graduated with a degree of Bachelor Science in Information Technology in 2022. Her field of specialization is in Software Engineering.

Mark Angelo M. Ignacio, College of Engineering and Information Sciences, Trinity University Asia, Philippines

Mark Angelo M. Ignacio was a graduate of Trinity University of Asia's College of Engineering and Information Sciences. In 2022, He completed his Bachelor of Science degree in Information Technology. Software engineering is his area of expertise.

Melanny Krystyn B. Maglipon, College of Engineering and Information Sciences, Trinity University Asia, Philippines

Melanny Krystyn B. Maglipon completed her studies at Trinity University of Asia's College of Engineering and Information Sciences and graduated with honors. In the year 2022, she was able to successfully fulfill the requirements for her Bachelor of Science degree in Information Technology. She is an expert in software engineering, which is her field of competence.

Ellan Justin C. Patron, College of Engineering and Information Sciences, Trinity University Asia, Philippines

Ellan Justin C. Patron after completing his studies at Trinity University of Asia's College of Engineering and Information Sciences, Michael received his degree. In the year 2022, he was able to successfully fulfill the requirements for his Bachelor of Science degree in Information Technology. For him, the area of knowledge that he possesses is software engineering.

EIvan Denzel C. Utanes, College of Engineering and Information Sciences, Trinity University Asia, Philippines

EIvan Denzel C. Utanes, following the completion of his studies at Trinity University of Asia's College of Engineering and Information Sciences, Michael was awarded his degree. In the year 2022, he was able to complete all of the requirements necessary to earn his Bachelor of Science degree in Information Technology. Software engineering is the domain of expertise that he holds due to his own experience.

Ma. Fe R. Llevado, College of Engineering and Information Sciences, Trinity University Asia, Philippines

Ma. Fe R. Llevado is employed by the College of Engineering and Information Sciences at Trinity University of Asia as a faculty member. Her area of expertise is software engineering, and she holds a Bachelor of Science degree in Computer Science.

Emilyn A. Donor, STI College Bacoor, Philippines

Emilyn A. Donor holds a Master's degree in Information Technology and is presently employed as an IT instructor.  Her area of expertise lies in system analysis, design, and software engineering.  

Ferdinand R. Bunag, College of Engineering and Information Sciences, Trinity University Asia, Philippines

Ferdinand R. Bunag is a member of the faculty at Trinity University of Asia's College of Engineering and Information Sciences. Software engineering and system design and development constitute his areas of expertise.

Published
2024-03-18
How to Cite
CARITOS, Jade Anne L. et al. Revitalizing Hospitality Services: The Transformation of Mary Alston Hotel’s Reservation System of Trinity University of Asia. International Journal of Computing Sciences Research, [S.l.], v. 8, p. 2677-2694, mar. 2024. ISSN 2546-115X. Available at: <//stepacademic.net/ijcsr/article/view/446>. Date accessed: 20 apr. 2024.
Section
Articles

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