Empirical Evaluation of a Scholarship Application Information System Using the DeLone and McLean I.S. Success Model

Abstract

Purpose – To develop and evaluate a centralized college scholarship management system that addresses technological inefficiencies in applicant record collection, evaluation, and communication processes.

Method – The study employed a mixed-methods approach, utilizing Likert scale questionnaires. Fifty respondents were purposively sampled, including program heads, management committee members, students, and IT professionals. The assessment framework employed the Delone and McLean IS Success Model, evaluating Information Quality, System Quality, Service Quality, Intention to Use, User Satisfaction, and Net System Benefits.

Results – Statistical analysis revealed strong positive correlations across the Delone and McLean IS Success Model dimensions. Information Quality demonstrated significant relationships with Intention to Use (r = 0.683, p < 0.001) and User Satisfaction (r = 0.682, p < 0.001). System Quality showed similarly strong correlations with Intention to Use (r = 0.730, p < 0.001) and User Satisfaction (r = 0.748, p < 0.001). Service Quality correlated positively with both Intention to Use (r = 0.562, p < 0.001) and User Satisfaction (r = 0.684, p < 0.001). The study found robust interconnections between Intention to Use, User Satisfaction, and Net System Benefits (r > 0.839, p < 0.001).

Conclusion – The research demonstrated that successful scholarship system development requires comprehensive planning, active stakeholder involvement, and robust data integrity measures. The findings emphasized the importance of validation checks and information security protocols in maintaining system reliability.

Recommendations – Organizations should prioritize strategic IS planning, data integrity, and user-centric visualization tools in system development. An iterative development approach is recommended to ensure continuous system improvement and optimal user satisfaction.

Research Implications – This study contributes to the understanding of information systems development within educational contexts, highlighting how service quality, system quality, and information quality collectively determine system success.