Enhancing Collaboration Through Google Workspace: Assessing and Strengthening Current Practices

Alexander Badong Pahayahay

Alexander Badong Pahayahay College of Computing and Information Sciences, University of Makati, Philippines

Abstract

Purpose – This study investigates the effectiveness of Google Workspace in fostering collaboration within academic settings, specifically at the University of Makati. The aim is to evaluate its role in enhancing blended learning practices and identify areas for improvement among faculty, staff, and students.

Method – A survey was conducted with 50 participants, including academic staff, faculty, and students at the University of Makati who regularly use Google Workspace for academic and collaborative activities. Participants were selected through purposive sampling to ensure familiarity with the platform. The study employed a quantitative research design using structured surveys to assess user experiences with key features such as real-time document editing, communication tools, etc.

Finding – The study found that Google Workspace and rated as "Very Effective" (mean score of 4.61) in promoting teamwork. Key advantages included improved collaboration, enhanced communication, and efficient management of group projects. However, several challenges were also noted, including low user adoption rates, limited Google Drive storage capacity, the need for better technical support, and limited offline functionality.

Conclusion – Google Workspace significantly supports academic collaboration in the normal practices within the University of Makati, however, it faces challenges that impact its overall effectiveness. Addressing these issues could improve user experience and platform efficiency in educational contexts.

Recommendation – It is recommended to enhance user adoption through targeted training and improve offline capabilities. Additionally, providing more advanced technical support could mitigate existing challenges.

Implication – The study contributes to the growing body of research on digital collaboration tools, offering insights into how educational institutions can optimize the use of platforms like Google Workspace for academic purposes.

Author Biography

Alexander Badong Pahayahay, College of Computing and Information Sciences, University of Makati, Philippines

Alexander B. Pahayahay previously served as the Chair of General Education for IT and as a faculty member at the University of Makati (UMak). He holds the rank of Assistant Professor II and served as an Alumni Regent at UMak, where he earned his BS in Computer Science. Additionally, he obtained a master’s in information technology degree from the Technological University of the Philippines - Manila. He is actively involved in professional organizations such as the Philippine Society of Information Technology Educators, Inc. and the Computing Society of the Philippines. Currently, Alexander is pursuing a Doctorate in Information Technology at La Consolacion University of the Philippines and also serves as a part-time faculty member at Jose Rizal University, demonstrating his ongoing dedication to education and technology.