e-Governance: A Critical Review of e-Government Systems Features and Frameworks for Success

  • John Paul B. Palma Graduate Studies, University of the East, Philippines
  • Lindberg S. Avila Graduate Studies, University of the East, Philippines
  • Maria Angelika J. Mag-iba Graduate Studies, University of the East, Philippines
  • Lorenza D. Buman-eg Graduate Studies, University of the East, Philippines
  • Edwin E. Nacpil Jr. Graduate Studies, University of the East, Philippines
  • Dave Joshua A. Dayrit Graduate Studies, University of the East, Philippines
  • Nelson C. Rodelas Graduate Studies, University of the East, Philippines

Abstract

Purpose – To determine the key features, key performance indicators and framework for successfully implementing an e-governance system.

Method – Exploratory research was made to understand better the opportunities and challenges in implementing an e-governance system. Six highly urbanized cities (HUC) were compared: Manila, Taguig, Pasay, Makati, Quezon, and Davao. To categorize, the three blocks of eGovernment services were utilized in grouping the process and features in the system: Government to Citizens (G2C), Government to Business (G2B), and Government to Government (G2G). These services were grouped according to each e-government block to determine commonalities and unique features.

Results – In this study, the researchers identified four communication channels used by each city such as web portal, social media, mobile application, and web application. In addition, the common e-services for each block are: In the G2C category, the researchers have the real property tax, local civil registry, and community announcements e-services. In G2B, the researchers have occupational/health permits, business permit licensing, and business tax as the commonly offered e-services.

Conclusion – This study identifies the types of e-government services and shows how the main components of the application can be categorized. In implementing an e-government system, it is highly recommended to start with the common G2C and G2B services. It is also essential to use multiple channels such as web portals, social media, mobile apps, and web apps to reach the different personas of the communities and to communicate government activities faster.

Recommendations – To further this study, the researchers recommend empirical research using persona-based journey maps to establish the link of the KPIs mentioned in this study.

Practical Implications – This research can be used by cities and municipalities still in the early adoption phase of e-governance systems. The standard e-government services can serve as a baseline for developing mobile and web applications to serve citizens and businesses better.

Author Biographies

John Paul B. Palma, Graduate Studies, University of the East, Philippines

Mr. John Paul B. Palma is a graduate of Bachelor of Science in Electronics and Communications Engineering at University of St. La Salle Bacolod. He is now working in the IT department and currently pursuing his master’s degree in Information Technology at University of the East Manila.

Lindberg S. Avila, Graduate Studies, University of the East, Philippines

Mr. Lindberg Sevilla Avila is an IT specialist whose qualifications include a degree in Electronic and Communications Engineering from Pamantasan ng Lungsod ng Maynila. Currently pursuing a graduate studies degree in Master of Arts in Information Technology in University of Manila.

Maria Angelika J. Mag-iba, Graduate Studies, University of the East, Philippines

Ms. Maria Angelika J. Mag-iba is currently pursuing her Master's degree in Information Technology at the University of the East-Manila. She is a graduate of Bachelor of Science in Accounting Technology in Pasig Catholic College. She is now working as a Product Owner in an IT company.

Lorenza D. Buman-eg, Graduate Studies, University of the East, Philippines

Lorenza D. Buman-eg is a graduate of Bachelor of Science in Information Technology at Central Colleges of the Philippines in Quezon City. She is now working as a Fire Officer 1 in Bureau of Fire Protection and currently pursuing her Masters Degree in Information Systems at University of the East Manila.

Edwin E. Nacpil Jr., Graduate Studies, University of the East, Philippines

Mr. Edwin E. Nacpil Jr. is a graduate of Bachelor of science in Computer Engineering at Colegio de San Lorenzo. He is now a fulltime faculty member of the ICT Department at the STI Munoz EDSA and studying his Master's degree in Information Technology at University of the East Manila.

Dave Joshua A. Dayrit, Graduate Studies, University of the East, Philippines

Dave Joshua A. Dayrit is a graduate of Bachelor of Science in Information Technology at University of the East - Manila. He is now working as a IT staff at RHC Builders Warehouse Malolos and studying his Master's degree in Information Technology at University of the East – Manila.

Nelson C. Rodelas, Graduate Studies, University of the East, Philippines

Dr. Nelson C. Rodelas is a graduate of Doctor of Information Technology and Master of Science in Engineering majoring in Computer Engineering. He is now one of the regular faculty members of the Computer Engineering Department at the University of the East Caloocan.

Published
2023-04-20
How to Cite
PALMA, John Paul B. et al. e-Governance: A Critical Review of e-Government Systems Features and Frameworks for Success. International Journal of Computing Sciences Research, [S.l.], v. 7, p. 2004-2017, apr. 2023. ISSN 2546-115X. Available at: <//stepacademic.net/ijcsr/article/view/414>. Date accessed: 20 apr. 2024.
Section
Special Issue: IRCCETE 2023